Our clients have 24/7 access to MyVanco, an online resource that allows them to manage their electronic payment environment. MyVanco is a secure, flexible hub where payments are entered, reports are generated and resources are downloaded.
We’re always here for you! Our team will take as much time as necessary to make sure clients understand their new payment solutions and the workings of MyVanco. An organization that processes only a handful of transactions each month can expect to receive the same attention as an organization that process 1,000 transactions.
Our team is happy to train one person or an entire staff. Initial training, new personnel training and ongoing support are always available at no charge.
My favorite thing about Vanco is the customer service.
You can talk to a helpful, competent human almost immediately!
They always answer my questions and resolve the issue.
As part of training, church staff members will receive instruction and materials for promoting electronic giving—most of which use communication methods that the church already has in place such as the church bulletin, church website, pledge letters and information tables.